Technical Support

If you're experiencing issues with our products, then please fill in the form here and a member of the GB Labs support team will be in touch shortly.

Contact Details

Email -


UK and RW - +44 (0)118 455 5000

USA - +1 661-493-8480

Priority Explained

Urgent - Impacting a live production environment, no workaround is available and work is at a halt.

High - Impacting a live production environment with no workaround but limited work can continue.

Normal - Incident leads to minimal loss of service.

Low - Minor technical issue, with non-critical maintenance, or other requests.

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