Support Services

break line bottom
 

30 DAYS BASIC

PREMIUM

ENHANCED

ENHANCED+

Coverage

Business Hours Only

Business Hours Only

24/7

24/7

Multichannel

Tick    Tick    Tick   Tick

Software Updates

Tick   Tick    Tick    Tick

Emergency Remote Support

 cross    Tick   Tick   Tick

Advanced Warranty

  cross     Tick   Tick   Tick

Priority Support and Service Levels

 cross     Tick    Tick   Tick

Advanced Remote Support

 cross   cross   Tick   Tick

Support Portal Access

 cross   cross   Tick   Tick

Live Chat

 cross   cross   Tick   Tick

Emergency Response SLA

 cross    cross    cross   Tick

Emergency Onsite Support

  cross    cross    cross   Tick

Customer Advocate

  cross    cross    cross    Tick 

Benefits of Premium Support

  • Direct access to our team of dedicated GB Labs technical experts who can remotely access the systems and perform in-depth troubleshooting.
  • Europe, UK, and NA (EST) business hours (8am-5pm) coverage.
  • Prioritised escalation process and ticket handling with industry-leading service levels.
  • Incremental software updates, including enhanced features and bug fixes.
  • Discounted service and consultancy fees.
  • Advanced removable parts warranty (PSU, drives, RAID card).
  • Emergency remote support.

Benefits of Enhanced Support

  • Direct access to our team of dedicated GB Labs technical experts who can remotely access the systems and perform in-depth troubleshooting.
  • Out of hours support coverage.
  • Prioritised escalation process and ticket handling with industry-leading service levels.
  • Incremental software updates, including enhanced features and bug fixes.
  • Advanced removable parts warranty (PSU, drives, RAID card).
  • Discounted service and consultancy fees, and early access to new support and product features.
  • Advanced remote support and live chat.

Benefits of Enhanced+ Support

  • All benefits of Enhanced Support alongside:
  • Emergency response SLA.
  • Emergency onsite support (EOS).
  • Customer advocate - dedicated escalation contact, proactive notifications, and quarterly service reviews.

Services, coverage, and discounts offered are dependent on the level of support purchased. Restrictions, terms, and conditions apply.

Unify Hub Cloud Acceleration Diagram V5
GBLabs Support Staff contact.1.02
Sarah Rowland

Enhance your capabilities

Find your ideal solution today

Discover our extensive range of solutions or speak to a member of the GB Labs team today.

Explore Solutions Contact us