This is the privacy notice of GB Labs Ltd. In
this document, "we", "our", or "us"
refer to GB Labs Ltd and any subsidiary company such as GB Labs
Support.
We are company number 09855368 registered in the United Kingdom.
Our
registered office is at Unit 1-2 Orpheus House, Calleva Park,
Aldermaston, Reading, RG7 8TA
Introduction
This is a
notice to inform you of our policy about all information that we
record about you. It sets out the conditions under which we may
process any information that we collect from you, or that you
provide to us. It covers information that could identify you
(“personal information”) and information that could not. In the
context of the law and this notice, “process” means collect,
store, transfer, use or otherwise act on information.
We regret
that if there are one or more points below with which you are not
happy, your only recourse is to leave our website immediately.
We take
seriously the protection of your privacy and confidentiality. We
understand that all visitors to our website are entitled to know
that their personal data will not be used for any purpose unintended
by them and will not accidentally fall into the hands of a third
party.
We
undertake to preserve the confidentiality of all information you
provide to us, and hope that you reciprocate.
Our policy
complies with UK law accordingly implemented, including that
required by the EU General Data Protection Regulation (GDPR).
The law
requires us to tell you about your rights and our obligations to you
in regard to the processing and control of your personal data. We do
this now, by requesting that you read the information provided at
www.knowyourprivacyrights.org
Except as
set out below, we do not share, or sell, or disclose to a third
party, any information collected through our website.
The
bases on which we process information about you
The law requires us to determine under which of six defined bases we
process different categories of your personal information, and to
notify you of the basis for each category.
If a basis on which we process your personal information is no longer
relevant, then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of
the change and of any new basis under which we have determined that
we can continue to process your information.
Information we process because we have a
contractual obligation with you
When you create an account on our website, buy a product or service
from us, or otherwise agree to our terms and conditions, a contract
is formed between you and us.
In order to carry out our obligations under that contract we must
process the information you give us. Some of this information may be
personal information.
We may use it in order to:
verify
your identity for security purposes
sell
products to you
provide
you with our services
provide
you with suggestions and advice on products, services and how to
obtain the most from using our website
We process this information on the basis there is a contract between
us, or that you have requested we use the information before we enter
into a legal contract.
Additionally, we may aggregate this information in a general way and
use it to provide class information, for example to monitor our
performance with respect to a particular service we provide. If we
use it for this purpose, you as an individual will not be personally
identifiable.
We shall continue to process this information until the contract
between us ends or is terminated by either party under the terms of
the contract.
Information we process with your consent
Through certain actions when otherwise there is no contractual
relationship between us, such as when you browse our website or ask
us to provide you more information about our business, including job
opportunities, contact us requests and support requests,
our products and services, you provide your consent to us to
process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process
this information, for example, by asking you to agree to our use of
cookies.
Sometimes you might give your consent implicitly, such as when you
send us a message by e-mail to which you would reasonably expect us
to reply.
Except where you have consented to our use of your information for a
specific purpose, we do not use your information in any way that
would identify you personally. We may aggregate it in a general way
and use it to provide class information, for example to monitor the
performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time
to time pass your name and contact information to selected associates
whom we consider may provide services or products you would find
useful.
We continue to process your information on this basis until you
withdraw your consent or it can be reasonably assumed that your
consent no longer exists.
You may withdraw your consent at any time by instructing us
gdpr_info@gblabs.com.
However, if you do so, you may not be able to use our website
or our services further.
Information we process because we have a
legal obligation
We are subject to the law like everyone else. Sometimes, we must
process your information in order to comply with a statutory
obligation.
For example, we may be required to give information to legal
authorities if they so request or if they have the proper
authorisation such as a search warrant or court order.
This may include your personal information.
Specific
uses of information you provide to us
Information provided on the understanding
that it will be shared with a third party
We do not share any data, personal or otherwise, with third parties.
Complaints regarding content on our website
This website includes external links in the form of clickable text,
banners and image links to other websites. Although we look to only
include quality, safe and relevant external links, users are advised
to adopt a policy of caution before clicking through to any external
web links mentioned throughout this website. We cannot guarantee or
verify the contents of any externally linked websites despite our
best efforts and users should therefore note that they click on
external links at their own risk.
We cannot be held liable for any damages or implications caused by
visiting any external links mentioned.
If a user discovers a link they feel concerned about, please contact
us directly on gdpr_info@gblabs.com
where we will investigate and remove if appropriate.
Information relating to your method of
payment
Payment
information is never taken by us or transferred to us via our website
Job application and employment
If you send us information in connection with a job application, we
may keep it for up to three years in
case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from
time to time throughout the period of your employment. This
information will be used only for purposes directly relevant to your
employment. After your employment has ended, we will keep your file
for six years before destroying or deleting it.
Sending a message to our support team
When you contact us, whether by telephone, through our ticketing
system, website or by e-mail, we collect the data you have given to
us in order to reply with the information you need.
We record your request and our reply in order to increase the
efficiency of our business.
We
keep personally identifiable information associated with your
message, such as your name and email address so as to be able to
track our communications with you to provide a high quality service.
Complaining
When we receive a complaint, we record all the information you have
given to us.
We use that information to resolve your complaint.
If
your complaint reasonably requires us to contact some other person,
we may decide to give to that other person some of the information
contained in your complaint. We do this as infrequently as possible,
but it is a matter for our sole discretion as to whether we do give
information, and if we do, what that information is.
We may also compile statistics showing information obtained from this
source to assess the level of service we provide, but not in a way
that could identify you or any other person.
Use
of information we collect through automated systems when you visit
our website
Cookies
Cookies are small text files that are placed on your device storage
by your web browser when you visit any website. They allow
information gathered on one web page to be stored until it is needed
for use on another, allowing a website to provide you with a
personalised experience and the website owner with statistics about
how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day
or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also
should allow you to prevent or limit their use.
Our website uses cookies. They are placed by
software that operates on our servers, and by software operated by
third parties whose services we use such as Google Analytics which
enables us to track visitor usage. The software will save a cookie to
your storage device in order to track and monitor your engagement and
usage of the website but will not store, save or collect personal
information. You can read Google’s privacy policy here for further
information (http://www.google.com/privacy.html).
When
you first visit our website, we ask you whether you wish us to use
cookies. If you choose not to accept them, we shall not use them for
your visit except to record that you have not consented to their use
for any other purpose.
If
choose not to use cookies or you prevent their use through your
browser settings, you will not be able to use all the functionality
of our website and it may severely affect your user experience.
We use cookies in the following ways:
to track
how you use our website
to record
whether you have seen specific messages we display on our website
to keep
you signed in to our site
to record
your answers to surveys and questionnaires on our site while you
complete them
to record
the conversation thread during a live chat with our support team
Personal identifiers from your browsing
activity
Requests by your web browser to our servers for web pages and other
content on our website are recorded.
We record information such as your geographical location, your
Internet service provider and your IP address via Google Analytics.
We also record information about the software you are using to browse
our website, such as the type of computer or device and the screen
resolution.
We use this information in aggregate to improve your user experience
and to assess the popularity of the webpages on our website and how
we perform in providing content to you.
If combined with other information we know about you from previous
visits, the data possibly could be used to identify you personally,
even if you are not signed in to our website however we do not
collate this data in order to personally identify you as a user, nor
do we share this information with third parties other than Google
Analytics. You can read Google’s privacy policy here for further
information (http://www.google.com/privacy.html).
Disclosure
and sharing of your information
Information we obtain from third parties
Although we do not disclose your personal
information to any third party (except as set out in this notice), we
sometimes receive data that is indirectly made up from your personal
information from third parties whose services we use.
No
such information is personally identifiable to you.
Third party advertising, sponsored links and
social media engagement
Third parties may advertise on our website. In doing so, those
parties, their agents or other companies working for them may use
technology that automatically collects information about you when
their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to
personalise the content of, and to measure the performance of their
adverts.
We do not have control over these technologies or the data that these
parties obtain. Accordingly, this privacy notice does not cover the
information practices of these third parties.
Clicking on any such adverts will send you to the advertisers website
through a referral program which may use cookies and will track the
number of referrals sent from this website. Users should note that
they click on any sponsored link or advertisement at their own risk
and as such, we cannot be held liable for any damages or implications
caused from this action.
Communication, engagement and actions taken through external social
media platforms that we participate on are subject to the terms and
conditions, as well as the privacy policies, held with each
individual social media platform respectively.
Users are advised to use social media platforms wisely and
communicate or engage upon them with due care and caution with
regards to privacy and personal details. We will never ask for
personal or sensitive information through social media platforms and
encourage users wishing to discuss sensitive details to do this
through primary communication channels such as telephone or email.
Data processing
Our websites are hosted in the United Kingdom and as such data will
not be processed outside of the European Union.
Access
to your own information
Access to your personal information
At any
time you may review or update personally identifiable information
that we hold about you, by contacting us at gdpr_info@gblabs.com.
To obtain
a copy of any information that is not provided on our website you
may send us a request at gdpr_info@gblabs.com.
After
receiving the request, we will tell you when we expect to provide
you with the information, and whether we require any fee for
providing it to you.
Removal of your information
If you wish us to remove personally identifiable information from our
website, you may contact us at gdpr_info@gblabs.com
This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal
identifiable information we shall first take reasonable steps to
verify your identity before granting you access or otherwise taking
any action. This is important to safeguard your information.
Other
matters
Use of site by children
We do not sell products or provide services for purchase by children,
nor do we market to children.
Encryption of data sent between us
We
use Secure Sockets Layer (SSL) certificates to verify our identity to
your browser and to encrypt any data you give us.
Whenever
information is transferred between us, you can check that it is done
so using SSL by looking for a closed padlock symbol or other trust
mark in your browser’s URL bar or toolbar.
How you can complain
If you are
not happy with our privacy policy or if have any complaint
regarding the use or storage of your data then you should tell us
by email. Our address is gdpr_info@gblabs.com
If a dispute is not settled then we hope you will agree to attempt
to resolve it by engaging in good faith with us in a process of
mediation or arbitration.
If you are
in any way dissatisfied about how we process your personal
information, you have a right to lodge a complaint with the
Information Commissioner's Office. This can be done at
https://ico.org.uk/concerns/
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your
personal information only for as long as required by us:
to provide
you with the services you have requested;
to comply
with other law, including for the period demanded by our tax
authorities;
to support
a claim or defence in court.
Compliance with the law
Our privacy policy has been compiled so as to comply with the law of
every country or legal jurisdiction in which we aim to do business.
If you think it fails to satisfy the law of your jurisdiction, we
should like to hear from you.
However, ultimately it is your choice as to whether you wish to use
our website.
Review of this privacy policy
We may update this privacy notice from time to time as necessary. The
terms that apply to you are those posted here on our website on the
day you use our website. We advise you to print a copy for your
records.
If you have any question regarding our privacy policy, please contact
us.
