Support Services

	30 DAYS BASIC	PREMIUM	ENHANCED	ENHANCED+
Coverage	Business Hours Only	Business Hours Only	24/7	24/7
Multichannel
Software Updates
Emergency Remote Support
Advanced Warranty
Priority Support and Service Levels
Advanced Remote Support
Support Portal Access
Live Chat
Emergency Response SLA
Emergency Onsite Support
Customer Advocate

Direct access to our team of dedicated GB Labs technical experts who can remotely access the systems and perform in-depth troubleshooting.
Europe, UK, and NA (EST) business hours (8am-5pm) coverage.
Prioritised escalation process and ticket handling with industry-leading service levels.
Incremental software updates, including enhanced features and bug fixes.
Discounted service and consultancy fees.
Advanced removable parts warranty (PSU, drives, RAID card).
Emergency remote support.

Direct access to our team of dedicated GB Labs technical experts who can remotely access the systems and perform in-depth troubleshooting.
Out of hours support coverage.
Prioritised escalation process and ticket handling with industry-leading service levels.
Incremental software updates, including enhanced features and bug fixes.
Advanced removable parts warranty (PSU, drives, RAID card).
Discounted service and consultancy fees, and early access to new support and product features.
Advanced remote support and live chat.

All benefits of Enhanced Support alongside:
Emergency response SLA.
Emergency onsite support (EOS).
Customer advocate - dedicated escalation contact, proactive notifications, and quarterly service reviews.

Services, coverage, and discounts offered are dependent on the level of support purchased. Restrictions, terms, and conditions apply.