SUPPORT
Technical Support
If you're experiencing issues with our products, then please fill in the form here and a member of the GB Labs support team will be in touch shortly.
Our Support Engineers may require remote access to your system to help you with your enquiry. Please download the Teamviewer Remote Support application if instructed.
Contact Details
Escalating a Ticket
If you need to escalate a support ticket or you are unhappy with service received, please send an email to the address below, and a senior member of the team will respond within 2 hours.
Email - escalations@gblabs.com
Priority Explained
Urgent - Impacting a live production environment, no workaround is available and work is at a halt.
High - Impacting a live production environment with no workaround but limited work can continue.
Normal - Incident leads to minimal loss of service.
Low - Minor technical issue, with non-critical maintenance, or other requests.
